FAQ

Default solution folder, feel free to edit or delete it.

What is Content Support?
Content Support Team represents content organisation in Souq.com, where content specialists can answer content questions related to items creation and...
Sun, 29 Jan, 2017 at 11:53 AM
How long do new listings remain in pending for screening?
Hello , Souq quality team reviews all new listings and offers to check content integrity and match it with souq.com policies and guidelines. O...
Sun, 29 Jan, 2017 at 11:56 AM
Why can't I specify my own value on some attributes when creating items?
Hello, Specify your own feature is selectively open based on attribute nature. In this case, there are few types that should exist and we do not wa...
Sun, 29 Jan, 2017 at 12:25 PM
I can’t list certain brands or list on certain categories , How can list the items ?
Hello , Some brands/categories requires approval by the authorized department to validate that the products are not fake or expired, for any further inf...
Sun, 29 Jan, 2017 at 12:26 PM
My listing was rejected for multiple listing, what does this mean?
Hello , Your listing is getting rejected due to listing multiple products in the same listing. To ensure the approval of the listing , the Size and the ...
Sun, 29 Jan, 2017 at 12:27 PM
Why does my item title keeps getting rejected ?
Hello , This rejection reason is given when the product title does not contain Enough information about the product , The title must contain 1 or 2 of t...
Sun, 29 Jan, 2017 at 11:57 AM
How to avoid image related rejections on product listings?
Hello Our Moderation team checks product images, they will primarily look for the below topics: - Minimum acceptable image size 300*300 or 90 k+ - Use...
Sun, 29 Jan, 2017 at 12:21 PM
How to avoid my item title to be rejected?
Hello , When the product title does not contain Enough information about the product , The title must contain 1 or 2 of the product specifications (Colo...
Sun, 29 Jan, 2017 at 12:22 PM
How to avoid my item Description to be rejected?
The product description should reflect your item that you are selling, Taking into consideration that the description must not contain the below:   1...
Mon, 31 Oct, 2016 at 8:42 AM
How to avoid my item to be rejected regarding Brand and attributes?
You should provide the correct Brand name only, without additional details. You cannot use your Souq.com username anywhere in item information. If Brand...
Mon, 31 Oct, 2016 at 8:54 AM